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Getting your hands on Jansana products is very simple. Find all the items you need and add them to your shopping cart. You can continue shopping or process your order if you already have everything you need. In your shopping cart, you will find a green button that says 'Checkout'; click there, and then you just need to enter your shipping and payment details to complete your purchase. We will send you an email as soon as your order has been processed.

We do not accept order cancellations, changes to delivery addresses, or modifications to order contents. Orders will be processed with the information provided at the time of purchase.

Our Customer Service team is always at your disposal to provide support and guidance. However, all orders must be placed through the website.

Once your order has been processed, you will receive an email with the shipping details and the carrier's tracking code so you can check the location of your package. Additionally, you can view your previous orders from your account, where you will be able to access the shipping details for each order. If you have experienced any issues, please contact us at: info@jansanaglutenfree.com

We are sorry for what happened, as we put our best effort into preparing your products with great care. So that we can help you with this issue, please contact us via email at info@jansanaglutenfree.com to report the incident.

Most of our breads are fresh and contain no preservatives; we recommend consuming them within 5 days* of receiving your order, and always storing the product in the refrigerator. *Due to their high-hydration dough, the crystal-textured breads (burger buns and ciabatta) must be consumed within 2 days of receiving the product. Freezing is a personal choice, depending on individual preferences and how quickly you plan to consume them. If you decide to freeze our breads to make them last longer, we recommend thawing them at room temperature. With a quick bake (4-5 minutes at 180°C/355°F) or a turn in the toaster, you can enjoy them as if they were freshly baked. Do not refreeze.