Getting Jansana products is very simple. Find all the items you need and add them to your shopping cart. You can continue shopping or proceed to checkout if you have everything you need. In your shopping cart, you’ll see a green button labeled “Checkout.” Click it, then enter your shipping and payment information to complete your purchase. We’ll send you an email as soon as your order has been processed.

We do not accept order cancellations, changes to the delivery address, or modifications to the contents of an order. Orders will be processed using the information provided at the time of purchase.

Our Customer Service team is always available to provide support and guidance. Please note that all orders must be placed through the website.

When your order is processed, you’ll receive an email with the shipping details and the tracking number from the shipping company so you can track your package. Additionally, you can view your previous orders and access the shipping information for each order from your account. If you encounter any issues, please contact us at info@jansanaglutenfree.com

We apologize for what happened, as we take great care in preparing your products. To help us resolve the issue, please contact us by email at info@jansanaglutenfree.com and report the incident.

Most of our breads are fresh and do not contain any preservatives. We always recommend consuming them within 5 days* of receiving your order, and keeping the product refrigerated at all times. *Due to their high-hydration dough, crystal-textured breads (burger and ciabatta) should be consumed within 2 days of receipt. Freezing is a personal choice, depending on your preferences and how quickly you plan to consume the bread. If you decide to freeze our breads to extend their shelf life, we recommend defrosting them at room temperature. A quick reheat in the oven (4–5 minutes at 180°C) or in a toaster will restore them to a freshly baked state. Do not refreeze.