Shipping policy
At Jansana we make fresh, perishable gluten-free products. To make sure they arrive in the best possible condition, we prepare every order carefully and work with fast courier services. Below you will find where we ship, how much it costs and how long it takes.
SHIPPING ZONES, RATES AND DELIVERY TIMES
| Destination | Shipping cost | Free shipping | Estimated delivery |
|---|---|---|---|
| Province of Barcelona | €4.50 | Orders from €45 | 2 to 5 business days |
| Rest of mainland Spain | €4.50 | Orders from €45 | 1 to 2 business days |
| Balearic Islands (selected products only) | €10.00 | — | 1 to 2 business days |
| Canary Islands, Ceuta and Melilla | €100.00 | — | 5 to 8 business days |
The exact shipping cost is shown at checkout, before you confirm your order, based on your delivery address. Delivery times are estimates and are counted in business days from dispatch.
SHIPPING TO THE CANARY ISLANDS, CEUTA AND MELILLA
We can ship to these destinations, but the shipping cost is high and transit times are longer. For this reason we cannot guarantee that our fresh products will arrive in optimal condition and, unfortunately, we do not recommend placing orders to these areas.
Shipments to the Canary Islands, Ceuta and Melilla may be subject to customs procedures and local taxes (IGIC or IPSI), which, where applicable, will be paid by the recipient.
SHIPPING TO THE BALEARIC ISLANDS
For storage and freshness reasons, we only ship to the Balearic Islands the products that expressly indicate it in the store.
LOCAL PICKUP AND CATERING PRODUCTS
Some products, such as local pickup and catering products, are only available in the province of Barcelona and are not shipped to other destinations. This is indicated on each product page.
RECEIVING YOUR ORDER
When you receive your order, please check that the package is in good condition. If you notice any damage, tell the courier and email us within 24 hours at info@jansanaglutenfree.com with photos of the package and the product so we can help you. We recommend storing the products as indicated on each product page and eating them as soon as possible.
If nobody is at the delivery address, the courier will try to contact you. Orders that cannot be delivered for reasons beyond Jansana's control (incorrect address, repeated absence, etc.) may incur additional shipping costs.
CONTACT
For any questions about your shipment, email us at info@jansanaglutenfree.com or call us on +34 931 700 714.